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Services

HMS Products Co. provides its Customers with what we call Fanatical Support! HMS offer both Emergency and Non Emergency Services (After Market) which allows HMS to give their Customers the best Service that money can buy on their Pressroom Automation equipment.

HMS Products Co. Emergency Service Department is staffed to handle:

  • Electrical Service
  • Mechanical Service
  • Systems Installation
  • Transfer Bar Start Up
  • Available 24 hours a day, 7 days a week
  • Extensive inventory of spare/replacement parts
  • Immediate turnaround on all requests

For Emergency Services Call:

During Normal Business hours:

  • (7:00am - 5:00pm EST): (248) 689-8120

After Hours (Emergency Pager):

  • Contact us through our emergency Internet Webform
  • Phone into Pager Service:
    • Pager Instructions:
      1. Dial 1-800-SKY-GRAM (1-800-759-4726)
      2. Enter the HMS Service Manager 24 x 7 Pager Pin Number: 862-5393
      3. Press the # key. The customer care agent will answer your call.
      4. Provide your message to the agent. (Include with your message: Your Name, Telephone Number with area code & Company Name)
    • Guidelines when using the message center:
      1. A message can be up to 240 characters in length. If a message exceeds the 240 character limit, the operator will ask you to abbreviate your message or continue into a second message.
      2. Up to three messages can be sent on the same call.

        Please be sure to include your Name, Company, and Phone Number in the message. Messages are retrieved periodically during "Off" hours. The Service Manager or direct representative will respond to the message as soon as possible.

Our service technicians are available for dispatch as soon as a service request has been made. We challenge any company in the automation business to meet this response time.

This leads to higher part count, profits and success!